SHIPPING AND REFUNDS

 

Domestic Shipping (within Nigeria)

All online orders are shipped via DHL 

3-7 Working days all states

Standard Delivery

If you are interested in park delivery, or pick up, please call us directly on  +2349133128254 or email sales@yerwasecrets.com

Next Day Delivery

Some states maybe eligible for next day delivery so please call us to arrange.

 

International Shipping

We offer worldwide shipping to all countries around the world with an estimated delivery time frame of 5 – 10 working days.

Heat Exposure

For deliveries outside of Gombe, it is possible for our perfumes and incense to spill. This may also affect the stickers and packaging.

We will do our best to preserve items as they make their way to you.  For all deliveries outside of Gombe, a heat controlled environment is used by DHL.  Our shipping boxes now include insulated and heat deflecting materials to avoid melting during transit.

We do not offer refunds for items that melt during shipping.

Refunds & Exchanges F.A.Q

We do not offer refunds or exchanges for any items. All sales are final.

Q: Do you offer Refunds or Exchange?

A: Due to hygiene reasons we cannot accept exchanges or returns on non-faulty items so please choose carefully. 

 

Q: How do I change or cancel my order to get a refund?

A: In an effort to ship out your products efficiently, we immediately begin processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be cancelled or modified. 

Q:How do I report a damaged or wrong item?

A: Please contact us immediately on  +2349133128254 or email us on sales@yerwasecrets.com. Unfortunately, after 24 hours of delivery, we won't guarantee rectifying any problem.

Complaints

If you are not happy with the quality of the products or the service you receive from us, please send an email to info@yerwasecrets.com to enable us resolve any issues effectively.

You are important to us.